Privacy policy
Last updated 25 October 2026
VPO ("Voice Purchase Orders") is a service provided by Adroit Limited (NZBN 9429037404840), Auckland, New Zealand ("we", "us"). This policy explains what personal information VPO collects, why, who we share it with, and your rights under the New Zealand Privacy Act 2020.
Who this applies to
- Staff of our clients who call VPO to request a purchase, or who approve purchases.
- People who contact us, for example to ask about a trial.
- Visitors to this website.
When a business uses VPO, that business decides whose details are loaded into it and how purchase orders are used. We process that information on the business's behalf.
What we collect
- Staff details supplied by your employer: name, role, work email address and mobile number. We use the mobile number to recognise you when you call.
- Call information: the number you called from, the time and length of the call, and what was said. Calls are handled by an automated voice assistant, and a written transcript of each call is produced.
- Purchase details: the items, cost, supplier, job, and the approval history (who approved or declined, when, and any reason given).
- Contact details you give us when you email us.
This website does not use cookies, analytics or advertising trackers.
How we use it
- To take purchase requests by phone and send them to the right approvers.
- To tell requesters the outcome by text message and email, and to send issued purchase orders to the client's accounts team.
- To keep a record of purchase orders for the client.
- To check the service is working correctly and to fix problems, including by reviewing call transcripts.
- To reply to enquiries and to set up and support trials.
We don't sell personal information, and we don't use it for advertising.
Who we share it with
VPO is built on the services below. Each one processes information only so that VPO can work. Some are based overseas. Where information goes overseas, we choose providers bound by privacy and security obligations comparable to those in New Zealand.
| Provider | What for | Where |
|---|---|---|
| Microsoft Azure | Hosting VPO and storing purchase orders and staff lists | New Zealand |
| Microsoft Azure Communication Services | Sending VPO's emails | Australia |
| Microsoft 365 | Our mailboxes, including hello@vpo.co.nz | Australia / New Zealand |
| Twilio | Connecting phone calls | United States |
| ElevenLabs | The voice assistant: speech recognition, voice, and call transcripts | United States |
| Google (Gemini) | Language processing for the voice assistant, through ElevenLabs | United States |
| Sinch (MessageMedia) | Sending text messages | Australia |
Purchase details are also shared with the people involved in each request: the approvers on the job, the requester, and the client's accounts team.
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How long we keep it
We keep purchase orders and staff details for as long as the client uses VPO, so they have a complete purchasing record. When a client stops using VPO, we return or delete their information within 90 days, unless they ask us to keep it longer or the law requires us to. Call transcripts are kept only as long as we need them to run and improve the service.
How we protect it
VPO runs in Microsoft Azure with encrypted connections throughout. Passwords and keys are held in a secure key vault, not in our code. Approval links are signed so they can't be guessed or altered, and approving or declining always needs a deliberate action, not just opening a link.
Your rights
You can ask to see the personal information we hold about you, and ask us to correct it. If you're a client's staff member, you can also ask your employer, who controls the staff list. Email hello@vpo.co.nz and we'll respond within 20 working days.
If you're not happy with how we've handled your information, please tell us first. You can also complain to the Office of the Privacy Commissioner.
Contact
Adroit Limited, Auckland, New Zealand
Email: hello@vpo.co.nz
Changes
We'll update this page if anything changes, and show the date of the last update at the top.